State Library of Iowa

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Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin. by
Publication details: Syracuse, N.Y. : Tallahassee, Fla. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002]
Availability: Items available for loan: Main Library (1)Call number: 025.524 McC 2002.
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Dynamic youth services through outcome-based planning and evaluation / Eliza T. Dresang, Melissa Gross, Leslie Edmonds Holt ; foreword by Virginia Walter. by Series: ALA editions
Publication details: Chicago : American Library Association, 2006
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Availability: Items available for loan: Main Library (1)Call number: 025.19762 Dre 2006.
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Five steps of outcome-based planning and evaluation for public libraries / Melissa Gross, Cindy Mediavilla, Virginia A. Walter. by Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2016
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  • 5 steps of outcome-based planning and evaluation for public libraries
Availability: Items available for loan: Main Library (1)Call number: 027.4 Gro.
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Underserved patrons in university libraries : assisting students facing trauma, abuse, and discrimination / Julia C. Skinner and Melissa Gross, editors ; foreword by Nicole A. Cooke. by Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2021]
Availability: Items available for loan: Main Library (1)Call number: 027.709 Ski 2021.
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5 steps of outcome-based planning & evaluation for youth services / Melissa Gross, Cindy Mediavilla, Virginia A. Walter. by
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  • Five steps of outcome-based planning and evaluation for youth services
Availability: Items available for loan: Main Library (1)Call number: 027.62 Gro 2022.
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